If you're not satisfied with your order once received, please contact us so we can rectify whatever the issue may be. We only except exchanges of equal value, no refunds. You have up to 7 days to contact us to return your item for an exchange. A return label will be shipped, if needed.
The majority of our items are hand-stitched by our owner, which means your order starts production once your order is placed. Please allow time for your item to be made. Production time can range from 2-3 weeks. If your order is needed any sooner, please contact us to let us know. An expedited fee will be applied to your order.
All items are shipped Priority Mail as soon as production is complete. We currently use USPS as our carrier. A tracking number will be provided via email once your order is shipped. If any problems or delays occur once item is shipped, please contact USPS with your tracking number for further information.